Cancellation and Refund Policy

All prices are stated in Indian Rupees (INR / ₹). The booking confirmation shows the online amount paid through Cashfree, any balance payable directly to the host at check-in, and the cancellation tier that applies to that stay.

The host-specific cancellation tier shown at checkout controls the booking. Flexible tiers may allow a stay credit or reschedule when requested before the stated deadline. A stay credit is valid for the period and conditions communicated with the approval, and a reschedule is subject to host availability and any price difference.

Bookings marked non-refundable, including host-specific non-refundable tiers, are not eligible for a cash refund, stay credit, or reschedule unless the host or Roamrr approves an exception or applicable law requires otherwise. The unpaid balance due directly to a host is governed by the host's stated policy.

If a host cancels or a stay cannot safely operate because of severe weather, wildfire, flooding, road closure, government restriction, utility failure, or another force-majeure event, Roamrr will communicate the available host-approved options, which may include a stay credit, reschedule, or refund of an eligible online payment.

If a cash refund is approved under a flexible tier, it will be Processed via the original payment method within 5–7 business days as per banking partner timelines. Cashfree and the issuing bank or payment provider may take additional time to display the credit after processing.

Email support@roamrr.in with your booking ID, registered email address, and requested option. Never send a card number, CVV, UPI PIN, password, or Cashfree credential.